Customer Service Excellence (CSE01)
Each and every one of us serves customers, whether we realize it or not. Maybe you're on the front lines of a company, serving the people who buy your products. Perhaps you're an accountant, serving the employees by producing their paycheques and keeping the company running. Or maybe you're a company owner, serving your staff and your customers. In this course, you will look at all types of customers and how you can serve them better and improve yourself in the process. The main aim is to provide you with lots of ideas and actions, based on your own job role, that you can take back to the workplace and implement immediately to improve the experience of customers. The methods discussed are easy to work with no matter what type of organization you work for or your level within it. It’s about going from good to great!
Dec 14 - Dec 15
9:00am - 4:00pm